Frequently Asked Questions

Frequently Asked Questions

Should I work with a therapist while buying equipment?

Yes, especially for more complex equipment like wheelchairs and wheelchair seating. Therapists are health care professionals who understand your medical condition and how to help you to choose the best equipment for your requirements.

How do I find a therapist to work with?

You can contact your local community health unit to find a therapist. If you live in a retirement residence or care facility there may be a therapist on staff that you can work with. Visit find-an-ot.ca to locate a private therapist in Canada, or contact us and we’d be happy to help you out with some contact information.

Is my medical equipment tax deductible?

Most medical equipment is tax deductible; repairs and service on that equipment may also be deductible. A prescription may be required in order to qualify. Please see the Government of Canada’s website for details.

Can I try a wheelchair or scooter before I buy it?

Absolutely. You and your therapist will work together with one of our Seating and Mobility Consultants to organize an equipment trial in your home environment. We want to make sure that you have exactly what you need before you make your purchase.

Do you rent hospital beds?

Yes, we do. Please see our Rental FAQs for details, or contact us and we’ll walk you through the process. We can take care of everything including delivery, setup and any accessories you might need.

My father is having trouble getting in and out of the bathtub. How do I get him some equipment to assist him and keep him safe?

The first thing to do is to contact a therapist at your local community health unit. They will be able to do an in-home assessment with your father and suggest all the equipment that he needs to keep him safe. Usually, the therapist will provide us with a list of the recommended equipment and we can arrange to deliver and install it, and show him (and you) how to use it. Or, contact us or visit one of our locations and we’ll be happy to answer any questions you have.

My mother is being discharged from the hospital in a few days. She needs a hospital bed and some other equipment. How do I organize all of this for her?

We can arrange to have a rental hospital bed and any other equipment she needs delivered to her home and set up for her. Please see our Rental FAQs for further information, or contact us to arrange the rental, delivery and setup.

If I buy something from SelfCare, how do I get it home?

We would be happy to deliver your new equipment to your home or care facility. Our delivery staff will make sure that it’s ready for you and show you how to use it.