Here are Examples of what Clients and Health Care Professionals Say About SelfCare:
Nando came out and he was efficient, personable and everything she likes in a workman.
Thank you for the use of your (donated) wheelchairs. Many visitors to our show suffer from ambulatory problems and they are delighted when they discover they can enjoy the show "on wheels". Your generosity is truly appreciated.
– Show Coordinator
I have been a client of SelfCare's for the past 3 years. The staff in every area have ALWAYS been knowledgeable, courteous, helpful and patient with me each and every time I call, for any reason. The service is always prompt and excellent whether it be deliveries or repairs. The staff really care about their clients. It’s not "just a job" and it shows.
For the past 2 years, I have had the pleasure of using SelfCare. The customer service reps are very friendly and the staff efficiently provides our facility with equipment. The variety of equipment available has enhanced our resident's independence and increased their comfort and quality of life. Many family members and residents have provided positive feedback about the professional advice and repair service available from SelfCare.
The complimentary educational in-services for health care professionals that SelfCare provides, has allowed our rehab staff to remain informed about the latest technologies available in the health care market.
As a clinician on the North Shore, I can always rely on quality service and friendly, knowledgeable staff to help me provide the proper care for my clients. The staff at SelfCare go the extra mile to work with therapists and problem solve through issues that are routine and out of the ordinary! They make my job run that much smoother. Thanks Guys!
We received a generous donation of two Dolomite 4-wheeled walkers from Self Care last week. I just wanted to thank you again from all the Rehabilitation staff at Evergreen House. We will definitely put those walkers to work!
– Carmen, Senior Physiotherapist
The Scooters on the Bus In-service helped to provide hands-on trials and having your education on the scooter models made the session interesting and helpful when considering which model for which client and the community uses.
– Sarah Pike, BSc OT
Thank you so very much for helping to get the ergonomic arm crutches for me as quickly as you did. I tested them around Park Royal and I made out just fine! I was truly happy with them & they are so comfortable... we are truly grateful for all the extreme effort that you went to. I told one of my close girlfriends about you & your good service. She has a chronic medical condition also.
The lady who was helping us was very good. She listened well (how rare that is!), and tried very hard to understand our concerns, even given the fact that we were seeking information and weren't going to be paying customers (just yet.)... [You] must take real satisfaction in knowing that you ease people through so many problems...
I want to toss a great big bouquet to SelfCare for the stellar job you did installing my new lift system in the bedroom and bathroom! SelfCare showed professionalism and efficiency. They carefully pre-planned and pre-measured. Nando and Kimberly got the job done within the time they promised. I was grateful that they took the time to explain the system, how it worked and pass on some basic safety tips. Keep up the great work.
I wanted to take a moment to provide a compliment on outstanding customer service Samantha provided for a client and myself. She was efficient, proactive and knowledgeable with regards to ministry funding/equipment/technician time. This was helpful to me as a new OT working in BC and expedited the servicing of the client’s power w/c to achieve a positive outcome for all.
My wife is currently staying at the GF Strong. For home, we required a customized wheelchair and various equipment. Both Charlotte and Michael from SelfCare showed us a great deal of kindness, care and empathy. They possess a vast knowledge of medical equipment and excellent interpersonal skills, exhibiting an excellent ability to listen, present alternative solutions and find the appropriate equipment. Their professionalism and diligence is exemplary.
My husband suffered a stroke in 1996 and we have been dealing regularly with Selfcare ever since for everything from lift chairs to wheelchairs, hospital beds, grab bars and many other products needed to make the life of a stroke survivor easier. They invariably have the answer to our requirements. Most important, too, is the exemplary service and never failing courtesy of the owners and their staff
– Richard and Jane
Thanks for speaking to our Seniors’ exercise group. I was amazed at the variety of items and the amount of help the items provide to seniors. The special platform with the reclining backrest for bathing, the compression gloves for people with arthritis in their hands, and the folding walkers are very useful. The presentation was well done, and your representatives answered many questions patiently and thoroughly.