SelfCare's Team
One Call – 1-866-990-9422 - Trained, Knowledgeable Medical Equipment Professionals
SelfCare has a proven track record in providing wheelchairs and other medical equipment, supplies, and service throughout BC’s Lower Mainland. Our team works hard to keep this reputation and have as their goal to provide the products and services that best meet our clients’ needs. All of the SelfCare team members are employees of the company and have the same dedicated, caring approach to working with our wide range of customers. All team members receive regular product updates and attend manufacturer training courses to ensure their knowledge is current.
Seating and Mobility Sales Consultants / Assessment Staff
Our team of sales professionals provides client-oriented consultation in the selection of the appropriate medical equipment. They are experienced professionals who are committed to constant product training to keep their product knowledge current. They work with the client, caregivers, and the health care professional, often occupational or physiotherapists, to address all the issues involving the client’s equipment needs. They are able to understand the objectives of the client and problem solve with the health care professional to get the best fit.
You can contact the Sales Team directly via email, or simply call into SelfCare and your request will be directed to a Sales Consultant (who will call you promptly). See the contact us page for contact information.
Fran works out of the Surrey store.
Ramon is working out of the Vancouver Store.
Medical Equipment Specialists - Your Contact on the Phone
Our in-store medical equipment specialists coordinate all deliveries, pick up and service issues and schedule appointment times (Yes, we book an actual time, in ½ hour increments, that someone will arrive at your door – no waiting all day for a delivery!). They can answer your questions and discuss equipment options and alternatives with you. They are fully versed in medical equipment products for a wide range of uses. Call or visit one of our in-store medical equipment specialists who are ready to help you.
Jada works out of the Vancouver store.
Leah works out of the North Shore store.
Samantha works out of the Vancouver store.
Sandra works in tne Surrey store.
Sales Assistant and Client Care Coordinator
Liesel works out of the Surrey Store
Doug works out of the North Vancouver Store.
Alena works out of the Vancouver Store
Leisa works out of the Surrey Store.
Penelope works out of the North Shore store.
Installation and Delivery Technicians - In Home Service
The installation and delivery technicians work to ensure our products are delivered and set up in the home or care facility safely, in good working order, and on time. They set up the equipment in the appropriate configuration and provide equipment instruction to you and your caregivers.
Monty is SelfCare's Ceiling Track Specialist. He works out of the Vancouver Store and services all of Greater Vancouver and the Lower Mainland.
Service Technicians - Solving Your Equipment Issues
Service technicians are key players in providing overall customer service and satisfaction. No one wants to need a good repair technician, but when you do, SelfCare has the trained technician to find any problem. Many of our technicians have electronics degrees and all of them have the mechanical aptitude and continuous manufacturer training to keep you on the road if you falter. Our technicians’ problem-solving skills go beyond mechanical repairs to the initial set up and testing of many of the products before they are delivered.
Shipping, Receiving, Warehouse, Equipment Maintenance
Ricky works out of the North Shore store.
Managers
SelfCare's managers are highly regarded professionals in their fields of expertise. They ensure SelfCare consistently provides excellent service. The manager titles reflect that expertise: Store Operations, Technical Services and Seating & Mobility Consultants.
Janet works out of the North Shore store.
Owners
Darryl and Kim Mackie, the owners, ensure that the products and services offered by SelfCare meet and exceed all standards and expectations of our clients, community members, and health care professionals. They are actively involved in SelfCare and understand the meaning of customer service.
Darryl works out of the Vancouver Store.
